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In-depth resources that cover service economics topics from end to end. Each guide is designed to be a complete reference you can return to.
The Complete Reference for Service Leaders
A comprehensive 10-part guide covering everything from financial management to operations excellence. The definitive resource for understanding and optimizing service economics.
From Margin Visibility to AI Cost Allocation
A comprehensive guide covering the foundation of service economics, the AI cost attribution challenge, blended delivery economics, and how to implement service economics intelligence in your organization.
The Strategic Layer Above ITSM
Strategic Service Management is the practice of managing IT and service organizations not just by responding to incidents—but by aligning delivery, performance, and financials with long-term goals. It...
We're working on additional comprehensive guides for MSP growth, professional services optimization, and more.
